The Customer Solution Consultant acts as the bridge between customers, the sales team, and the product/implementation team. This role requires both business acumen and technical understanding, ensuring that customer needs are translated into effective ERP/Digital solutions. You will be responsible for analyzing requirements, delivering solution demonstrations, guiding implementations, and providing post-sales support to drive customer success.
Success in this role requires strong analytical thinking, excellent communication skills, and the ability to simplify complex concepts for non-technical users.
Responsibility
Pre-Sales
- Collaborate with the sales team to understand client requirements and business needs.
- Prepare and deliver tailored product demonstrations to showcase system capabilities.
- Participate in client meetings to clarify requirements and emphasize solution value.
- Conduct workshops to address business pain points and present solution options.
- Act as a subject-matter expert during the sales cycle to build customer confidence.
Product Consulting
- Analyze customer business processes and map them to ERP functionalities.
- Provide process improvement recommendations aligned with product strengths.
- Design workflows, functional specifications, and clear business requirement documents.
- Support the implementation team to ensure solution alignment with customer goals.
- Conduct user training and onboarding to drive smooth adoption.
- Stay updated on product updates, industry best practices, and competitor offerings.
Customer Support & Success
- Serve as the first point of contact for functional inquiries post-implementation.
- Troubleshoot and resolve product usage issues; coordinate with technical teams when needed.
- Capture and document client feedback for product enhancements.
- Provide refresher training and proactive guidance for better system adoption.
- Monitor customer satisfaction, adoption metrics, and suggest continuous improvements.
- Build and maintain long-term customer relationships to ensure retention and growth.
Qualifications
- A bachelor’s degree in IT, computer science, MBA, business or related field
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1–3 years’ experience in business analysis, ERP, or software consulting (entry-to-mid level).
- Ability to understand business processes and translate them into system solutions.
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Customer-first mindset with proven problem-solving skills.
Must have
- Basic technical skills
- Strong communication, presentation, and stakeholder management skills.
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Understanding of ERP and software implementation.
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Proficiency with Office tools (Word, Excel, PowerPoint), task management, and visualization tools.
Nice to have
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Experience supporting or leading ERP/Digital Transformation projects is a plus.
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A history of leading and supporting successful ERP projects.
- Thrives in collaborative environment
- Excellent documentation skills
How Does Roots Work?
- We prioritize understanding and meeting our clients' needs through our solutions.
- We embrace the energy and innovative mindset of young professionals, fostering a dynamic workplace where fresh ideas thrive.
- We welcome diversity and create an inclusive atmosphere where everyone's voice matters.
- We encourage close collaboration between team members and leadership for optimal results.
- We invest in our team's growth through regular training and skill development opportunities.
- We encourage innovative thinking and welcome new approaches to problem-solving.
What We Offer
Company Benefits & Perks
Flexible Hybrid Work
Choose your own location with our hybrid work policy
Health & Wellness
Comprehensive health insurance and annual check-up
Outing Trip
Regular team building events, company trips and social gatherings
HBD Gift
Birthday benefit for every employee to celebrate their special day
